Working effectively with hostile, confused, angry or upset clients requires the development of a specific skill set. Without proper training, front line staff can intensify hostile behaviour rather than defuse it.
Shelter Net BC’s Managing Hostile Interactions train- ing provides participants with learning opportunities to improve communication with hostile clients and provide participants with skills that increase positive outcomes in the workplace.
Set Positive Boundaries Increase Positive Outcomes
WORKSHOP LEADER: Mario Govorchin
Mario is a dynamic, energetic and entertaining speaker and trainer. He is well-regarded in his work as an interventionist for organizations experiencing high internal conflict, and has particular strengths as a me- diator of multi-party disputes.
Marion is an acknowledged expert in the area of work- place violence prevention. He maintains a senior trainer role within the Justice Institute of B.C.'s Centre for Conflict Resolution and regularly trains and con- sults with B.C. Corrections Branch and various B.C. Municipal Police Departments in the area of crisis management.
March 11, 2013
Workshop: 9:00am-4:00pm Golden BC
$100.00 ($80 for Kootenay Boundary Community Service Co-op Members)
Fee includes refreshment breaks, lunch and session materials.
NOTE: Space is limited to 30 participants.
Register online www.basinreach.ca by:
For more information, or if you have any trouble registering online please contact:
Colleen Pickerell 250-352-6786 firstname.lastname@example.org
Golden Community Resources Society strives to capture and share knowledge that will help non profits serve their communities more efficiently.